Terms & Conditions
We can accept no responsibility for personal injury to the Guest and/or his/her invitees (known as the Holidaymakers) or loss of or damage to their property.
This agreement is made on the basis that the property is to be occupied by the holidaymakers for a holiday as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 and the Holidaymakers acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.
A non-refundable deposit of 25% of the cost of the holiday must accompany the booking. The full balance shall be paid no later than 90 days prior to the date on which the booking is due to commence. For bookings made within 90 days of the holiday a payment of 100% of the cost of the holiday is required at the time of booking.
We reserve the right to re-let the holiday in the event that the full balance remains unpaid more than ten days after the due date. In the event that we are unable to re-let the holiday then payment of the full balance remains the responsibility of the holidaymaker. We always recommend that holidaymakers purchase a travel insurance policy which provides suitable cancellation cover for their needs.
In the event of the accommodation becoming unavailable for reasons beyond our control (such as fire or flooding), we will endeavour to provide the holidaymakers with suitable alternative accommodation or will refund all monies paid or a proportion, in the case of curtailment. We cannot however pay any compensation or expenses as a consequence of such an event.
Bookings cannot be accepted from persons under the age of 18 years and single sex parties are not allowed unless special arrangements are made with the Owners and these arrangements confirmed in writing.
No bookings are valid until they have been confirmed in writing by the Owner.
The Holidaymakers shall keep the property and all furniture, fittings and fixtures in or around the property in the same state of repair as at the commencement of the holiday. All breakages and damages must be reported to us and paid for during the holiday.
The cottage may only be occupied by the maximum numbers shown in the “sleeps” section under each cottage. Up to two infants (under two years of age) may also be accommodated in addition to these numbers. All holidaymakers must sleep in the beds provided and no temporary “camp beds” or inflatable mattresses are permitted.
Holidaymakers shall leave the property in a clean and tidy condition at the end of their holiday.
We, or our representative, shall be allowed access to the property at any reasonable time during any holiday term.
If a complaint should arise we should be informed immediately and allowed to investigate and take appropriate action.
The Booking Conditions apply to all confirmed bookings.
The Holidaymakers right to occupy the property may be forfeited without compensation if:
- More people than declared on the original booking attempt to take up occupation at the start of the holiday or occupy during any part of the holiday.
- Overnight guests are entertained without the Owner’s express permission
- Any activity which takes place which is illegal, may cause unreasonable damage, noise or disturbance
- Holidaymakers smoke in the property.